![]() The order was damaged, defective, or incorrect.Item was not received or was late (this is particularly relevant for package loss and theft).Follow the on-screen instructions, which will require you to select a reason for the claim.To file a claim, go to your Orders List and select “View/File Claim” on the order.If the item arrives broken, defective, or misrepresented, you’ll need to file a claim within 14 days of when you get it.A claim can be submitted between 15 and 90 days from the order date to submit a claim.If the seller fails to respond or is unwilling to work with you, you can submit a claim.You must give the seller one calendar day to respond. ![]()
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